Return/Refund Policy

Return requests must be made within 5 days of receiving the item.

Returns must be approved by ChanChanMall prior to shipment.

Returned items must be in their original condition and include all original parts and packaging.

If the reason for return is not a damaged product or the buyer's simple change of mind, the return cost is the buyer's responsibility.

If the reason for the return is the result of our error or damage to the product, the order amount will be refunded.

[How To Return]
To request a return, please contact us within 5 days of receiving the item.

Please send us your order number, the product(s) you wish to return and the reason(s) to the email below.

If we approve your request, we will provide you with the return address.

Note : ChanChanMall is not responsible for lost, stolen or damaged shipments resulting from package returns.

[After Return]
Upon receipt of a return, we will review and process the refund.
We will accept or reject your return and email you a decision.
You will receive a refund if we determine that your return meets the requirements.

[Cancellation and Exchange Policy]
Cancellation and Exchange must be requested immediately after receiving the order confirmation email.
We may not be able to make changes to your order if it is already being processed.
You can only make changes if your order has not yet been processed and is not being processed.

International shipping is expensive and some countries have a lot of customs duties.
So please check your shopping cart and shipping information carefully to avoid cancellation.