Return/Refund Policy

πŸ“¦ Return Eligibility

  • Return requests must be made within 5 days of receiving your order.

  • Returns must be approved by ChanChanMall before sending the item back.

  • Returned items must be in original condition with all packaging, labels, and components intact.

  • Any return without prior approval may not be accepted or refunded.

🚚 Return Shipping Costs

  • If the return is due to our error or a damaged product, we will cover the return shipping cost and issue a full refund.

  • If the return is due to a change of mind, incorrect address, or buyer's error, return shipping is the customer's responsibility.

πŸ“© How to Request a Return

To initiate a return, please email us at miseamo@naver.com within 5 days of receiving your order.
Include the following information:

  1. Your order number

  2. The item(s) you wish to return

  3. Reason for the return

If your request is approved, we will send you return instructions and the return address.

πŸ”” Note: ChanChanMall is not responsible for lost, stolen, or damaged return shipments. We recommend using a trackable shipping service.

πŸ’Έ Refunds

  • Once we receive and inspect your return, you will be notified by email whether your return has been accepted or rejected.

  • If approved, a refund will be issued to your original payment method.

  • Refunds may take 3–7 business days to reflect, depending on your bank or payment provider.

❌ Cancellation & Exchange

  • Order cancellations or changes must be requested immediately after placing the order.

  • We cannot cancel or modify orders once they have been processed or shipped.

  • Due to international shipping costs and customs fees, please double-check your cart and shipping information before confirming your order.